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Monday, May 14, 2007

Bangalore's Volvo's Rock again in Customer Satisfaction too

I had earlier posted about the much famed Bangalore's Volvo service.

Theres icing on the cake for BMTC, which has been recording enviable profits for the past several years now.

Its second survey of Volvo commuters, which has just come out, has revealed close to 100 per cent satisfaction with the high-end service.

These cherry red low-floor buses were an instant success with commuters when they hit the roads last year. The inhouse survey point to a growing tendency among the public to switch to public transport in a big way.

The first survey in July 2006, which covered a similar number of respondents, had revealed a 70 per cent satisfaction rate.

BMTC, which has the distinction of being the only profit-making public transport undertaking in any Indian city, recorded a profit of Rs 224 crore in 2006-07, bettering its own record of Rs 114 crore in the previous year.
BMTC has already reduced the minimum Volvo fare from Rs 15 to Rs 10.

Some suggestions include providing newspapers on board, maintaining punctuality, provision for luggage racks, introduction of monthly passes and reduction of fare on holidays.